These five case studies demonstrate a consistent pattern:

• We audit systems to find what's broken.

• We diagnose root causes others miss.

• We fix problems with evidence-based solutions.

• We optimize through research and iteration.

• We provide clarity when stakeholders, timelines, or politics create chaos.

Whether I'm preventing a harmful feature launch, redesigning a national safety tool, navigating ethical data product decisions, or breaking stakeholder stalemates with lean research — I bring strategic UX judgment, user advocacy, and the ability to operate independently in complex, high-stakes environments.

I'm the person teams call when the problem is unclear, the stakes are high, and someone needs to make sense of the mess.